Terms of Service

Termsof

Service

ThesetermsgovernyouruseofOctsendandoutlinetherightsandresponsibilitiesofbothusersandourplatform.Pleasereadthemcarefully.
Last updated: January 15, 2025
Effective date: January 15, 2025
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Acceptance of Terms

By accessing or using Octsend ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Service.

These Terms constitute a legally binding agreement between you and Octsend Inc. ("we," "us," or "our"). We may update these Terms from time to time, and your continued use of the Service constitutes acceptance of any changes.

You must be at least 18 years old or have parental consent to use our Service. By using Octsend, you represent that you meet these age requirements.

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Service Description

Octsend is an AI-powered email management platform that helps users organize, process, and respond to emails more efficiently. Our Service includes:

• Unified inbox management across multiple email providers
• AI-powered email summaries and reply suggestions
• Gmail integration with smart routing capabilities
• Email forwarding and auto-response features
• Spam and threat detection and blocking
• Email analytics and organization tools

We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice to users.

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User Accounts & Responsibilities

Account Creation: You must provide accurate, current, and complete information when creating your account. You are responsible for maintaining the confidentiality of your account credentials.

Account Security: You are solely responsible for all activities that occur under your account. Notify us immediately of any unauthorized use of your account or security breaches.

Prohibited Uses: You may not use our Service for illegal activities, spam, harassment, or any purpose that violates these Terms or applicable laws.

Content Responsibility: You are responsible for all content you send, receive, or process through our Service. We do not monitor or control the content of your emails.

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Gmail Integration & Third-Party Services

Gmail API Usage: When you connect your Gmail account, you grant us permission to access your Gmail data as described in our Privacy Policy. This includes reading, sending, and managing emails on your behalf.

Third-Party Terms: Your use of Gmail integration is also subject to Google's Terms of Service and Privacy Policy. We are not responsible for Google's services or policies.

Data Synchronization: We may sync your email data across our platform to provide unified inbox functionality. You can disconnect Gmail integration at any time through your account settings.

Service Availability: Third-party integrations depend on external services. We cannot guarantee uninterrupted access to Gmail or other integrated services.

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AI Services & Content Generation

AI Processing: Our AI analyzes your email content to provide summaries, suggestions, and automated responses. AI-generated content is provided "as is" and may not always be accurate or appropriate.

User Review Required: You are responsible for reviewing and approving all AI-generated content before sending. We are not liable for the content, tone, or consequences of AI-generated emails you choose to send.

Learning and Improvement: We may use aggregated, anonymized data to improve our AI services, but we do not use your personal email content to train our models without explicit consent.

No Guarantee: AI services are provided on a best-effort basis. We do not guarantee the accuracy, completeness, or appropriateness of AI-generated content.

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Subscription & Billing

Subscription Plans: We offer various subscription plans with different features and usage limits. Current pricing is available on our website and may change with reasonable notice.

Billing: Subscriptions are billed in advance on a monthly or annual basis. You authorize us to charge your payment method for all applicable fees.

Cancellation: You may cancel your subscription at any time through your account settings. Cancellations take effect at the end of your current billing period.

Refunds: We do not provide refunds for partial months or unused portions of your subscription, except as required by law or at our sole discretion.

Free Trial: Free trials are limited to one per user and may require a valid payment method. We may charge you if you do not cancel before the trial ends.

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Data Usage & Retention

Data Processing: We process your email data solely to provide our Service as described in our Privacy Policy. We do not sell or share your personal data with third parties for marketing purposes.

Data Retention: We retain your data for as long as your account is active or as needed to provide our Service. You may request data deletion by closing your account.

Backup and Recovery: We maintain backups of your data for service reliability and disaster recovery. Backups may be retained for a reasonable period after account closure.

Data Export: You may export your data at any time through your account settings. We provide data in standard formats when technically feasible.

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Intellectual Property

Our Rights: Octsend, our logo, and our Service are protected by intellectual property laws. You may not copy, modify, or distribute our proprietary technology without permission.

Your Content: You retain ownership of your email content and data. By using our Service, you grant us a limited license to process your content solely to provide our Service.

Feedback: Any feedback, suggestions, or ideas you provide about our Service may be used by us without compensation or attribution.

Third-Party Content: Our Service may include third-party content or links. We do not endorse or take responsibility for third-party content.

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Privacy & Security

Privacy Commitment: We are committed to protecting your privacy as described in our Privacy Policy, which is incorporated into these Terms by reference.

Security Measures: We implement industry-standard security measures to protect your data, but we cannot guarantee absolute security.

Data Breaches: In the event of a data breach, we will notify affected users and authorities as required by applicable laws.

User Responsibility: You are responsible for maintaining the security of your devices and accounts used to access our Service.

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Limitations of Liability

Service Availability: We strive to maintain high service availability but do not guarantee uninterrupted access. We are not liable for service outages or downtime.

Limitation of Damages: To the maximum extent permitted by law, our liability is limited to the amount you paid for the Service in the 12 months preceding the claim.

Disclaimer of Warranties: The Service is provided "as is" without warranties of any kind. We disclaim all warranties, express or implied, including merchantability and fitness for a particular purpose.

Indemnification: You agree to indemnify and hold us harmless from claims arising from your use of the Service or violation of these Terms.

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Termination

Termination by You: You may terminate your account at any time by following the cancellation process in your account settings.

Termination by Us: We may suspend or terminate your account for violation of these Terms, non-payment, or other reasons with reasonable notice when possible.

Effect of Termination: Upon termination, your access to the Service will cease, and we may delete your data after a reasonable grace period.

Survival: Provisions regarding intellectual property, limitations of liability, and dispute resolution survive termination of these Terms.

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Governing Law & Disputes

Governing Law: These Terms are governed by the laws of [Your Jurisdiction], without regard to conflict of law principles.

Dispute Resolution: Any disputes arising from these Terms or your use of the Service will be resolved through binding arbitration, except for claims that may be brought in small claims court.

Class Action Waiver: You agree to resolve disputes individually and waive any right to participate in class action lawsuits.

Jurisdiction: Any legal proceedings must be brought in the courts of [Your Jurisdiction], and you consent to personal jurisdiction in such courts.

Questions About These Terms?

If you have any questions about these Terms of Service or need clarification about your rights and responsibilities, please contact our legal team. We're here to help ensure you understand our terms.

Important Notice

By using Octsend, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree to these terms, please discontinue use of our Service immediately.

These Terms of Service comply with applicable consumer protection laws and regulations. We are committed to fair and transparent business practices.